Your cart is currently empty!.
You may check out all the available products and buy some in the shop.
Continue Shopping
Privacy Policy
Introduction
This Privacy Policy describes how Lucaffe Egypt (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit and use lucaffeegypt.com (the “Website”), purchase our products, or otherwise interact with us.
By using our Website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Lucaffe Egypt is the official Lucaffé store in Egypt and is owned and operated by:
El Hilal Company
Sadat Axis, New Cairo, Egypt
Email: info@lucaffeegypt.com
Phone: +201102884333If you have any questions about this Privacy Policy, you may contact us using the details above.
2. Information We Collect
We collect different types of information to provide and improve our services:
2.1. Information You Provide DirectlyWhen you use our Website, you may provide us with:
Account and order information
Name
Billing and shipping address
Email address
Phone number
Order details and purchase historyPayment information
We may collect limited payment-related information (such as the last 4 digits of a card, payment method, transaction ID) from our payment provider, but full card details are processed and stored by the third‑party payment gateway, not by us.Contact and support information
Information you provide when you contact us via email, phone, or through our contact forms (such as your name, email, phone number, and the content of your message).Marketing preferences
Your choices about receiving marketing communications (e.g., email newsletters, promotions).2.2. Information Collected Automatically
When you visit our Website, we may automatically collect:
Technical and usage data
IP address
Browser type and version
Device information
Pages visited, time and date of visit
Time spent on pages and other usage statistics
Cookies and similar technologies
We use cookies and similar technologies to operate the Website, understand usage, and improve performance. See the “Cookies” section below.2.3. Information from Third Parties
We may receive information about you from:
Payment service providers (to confirm payments and prevent fraud)
Delivery and logistics partners (for order tracking and delivery updates)
Social media platforms (if you interact with us via social media channels like Instagram or Facebook)
3. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill orders
Process payments and issue invoices
Arrange shipping and delivery of products
Provide order confirmations and updates
To operate and improve the Website
Maintain, secure, and optimize our Website and services
Analyze usage and performance of the Website
Fix errors and enhance user experience
To communicate with you
Respond to your inquiries and support requests
Send important notifications related to your orders or your account
Contact you about any changes to our terms, policies, or services
For marketing and promotions (where permitted)
Send you newsletters, offers, and promotions about our products (only if you have consented or as allowed by law)
Personalize marketing content based on your preferences and purchase history
For legal, security, and compliance purposes
Prevent and detect fraud or misuse of our services
Comply with applicable laws, regulations, and legal processes
Protect our rights, property, and safety, as well as those of our customers and others
4. Legal Bases for Processing (If Applicable)
Where required by applicable data protection laws (e.g., GDPR), we rely on the following legal bases to process your personal data:
Contract performance – To process and deliver your orders and provide customer service.
Legitimate interests – To improve our services, prevent fraud, and secure our Website.
Consent – For certain marketing communications and some types of cookies/analytics where consent is required.
Legal obligation – To comply with legal and regulatory requirements.
5. How We Share Your Information
We do not sell your personal data. We may share your information with:
Service Providers
Payment processors and financial institutions
Delivery and logistics companies
IT, hosting, and website maintenance providers
Marketing and analytics service providersThese third parties are allowed to use your personal data only as necessary to provide services to us and are required to protect your data.
Business Partners
Where necessary for the supply and marketing of Lucaffé products in Egypt, in line with this Privacy Policy and applicable laws.Legal and Regulatory Authorities
Where required by law, regulation, legal process, or governmental request.
To protect our rights, property, or safety, and that of our users or others.Business Transfers
In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, your information may be transferred to another company, subject to appropriate safeguards.
6. Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit a website. We use cookies to:
Remember your shopping cart and preferences
Enable core site functionality (e.g., login, checkout)
Analyze site traffic and performance
Improve user experience
6.1. Types of Cookies We Use
Essential cookies – Necessary for the Website to function (e.g., cart, checkout, security).
Performance and analytics cookies – Help us understand how visitors use the Website (e.g., which pages are most popular).
Functionality cookies – Remember choices you make (e.g., language, region, login information).
Advertising/marketing cookies (if used) – Help show relevant ads and measure marketing performance.
6.2. Managing Cookies
Most browsers allow you to:
View which cookies are stored on your device
Delete cookies
Block cookies for specific websites or all websites
However, if you block or delete essential cookies, some parts of our Website (such as checkout) may not work properly.
For more details on how to manage cookies, please refer to your browser’s help section.
7. How We Protect Your Information
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration, including:
Use of secure connections (HTTPS/SSL) on our Website.
Limiting access to your personal data to authorized personnel and service providers.
Using secure and reputable payment gateways for online payments.
Please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Lucaffe Egypt – El Hilal Company
Sadat Axis, New Cairo, Egypt
Email: info@lucaffeegypt.com
Phone: +201102884333